What if I don’t like my coffee?

Our personalised coffee subscription matches you to coffee that we think you’ll love but due to the huge variations in coffee flavours we can’t guarantee you will love them. We believe that exploring different coffees is fun and you will of course like some more than others.

If you believe you have received a bad or unacceptable bag of coffee, don’t hesitate to contact us – Monday to Friday from 9 am to 5 pm via email on: support@beanscoffeeclub.com

What does ‘roasted to order’ mean?

To ensure that your coffee reaches you in the best possible condition we only roast it after you’ve ordered it. When taking out a subscription we manage this ordering processes so the coffee is ordered and roasted as often as you would like (weekly, fortnightly, monthly).

No one is ever sent old coffee or coffee which has been sat around. Some other subscriptions advertise their coffee as ‘Freshly roasted’ but this can be up to a month old!!!

Please note that all our roasters process and ship your orders on Monday – from there it shipped on a 2nd class Royal Mail service. This means its delivered within 2-3 days, which gives the coffee time to rest – just the right amount so that it is at its absolute best the day it arrives at your door.

How does gifting work?

If you would like to purchase a gift for someone you know who loves coffee then simply select which gift package you would like to purchase. You will then be emailed a voucher which can be printed or emailed onto the lucky recipient.

The lucky person will then be able to create a fully personalised subscription matched to their tastes. Coffee will be sent direct to their door in letterbox friendly packaging.

My coffee has not turned up?

All our coffees are roasted to order and shipped every Tuesday, from there they take about 2-3 days to be delivered which gives the coffee time to rest – just the right amount so that it is at its absolute best the day it arrives at your door.

We will keep you up to date by sending you an email to confirm your order has been placed and another email so you know it has been shipped.

If you have not received your delivery by Saturday then please drop us an email so we can take a look into it for you. Email us on: support@BeansCoffeeClub.com

 

 

What are the different coffee plans?

We have over 100 coffees at around 50 different price points. To try and keep things simple and to provide a consistent experience we have separated the coffee into 2 different pricing tiers.

Standard tier: @ £7.99 which will typically have a lot of the blends and the more common single origin coffees.
Exclusive tier: @ £10.99 will still have some the amazing blends but also some of the rarer and more complex single origins.

The different pricing structure gives an entry point for customers who are new to speciality coffee or who prefer the fuller bodied coffees while also provided a pricing tier for those looking to explore the more delicate flavoured or slightly rarer coffees.

What if I don’t like my coffee?

Our personalised coffee subscription matches you to coffee that we think you’ll love but due to the huge variations in coffee flavours we can?t guarantee you will love them. We believe that exploring different coffees is fun and you will of course like some more than others.

If you believe you have received a bad or unacceptable bag of coffee, don’t hesitate to contact us – Monday to Friday from 9 am to 5 pm via email on: support@beanscoffeeclub.com

How does shipping work?

First of all – all our shipping is free of charge for our subscriptions. Shipping for single purchase orders is charged at £1.99

In terms of single purchase shipping charges – If you order multiple bags from the same roaster they can be placed in the same box and only one shipping charge will be charged. If you order from multiple roasters then multiple boxes will be sent so you will be charged multiple shipping charges. This is because all coffee is roasted to order and shipped directly from the roasters themselves.

 

Why do I get charged shipping twice when buying coffee from different coffee roasters?

First of all – all our shipping is free of charge for our subscriptions. Shipping for single purchase orders is charged at £1.99

In terms of single purchase shipping charges – If you order multiple bags from the same roaster they can be placed in the same box and only one shipping charge will be charged. If you order from multiple roasters then multiple boxes will be sent so you will be charged multiple shipping charges. This is because all coffee is roasted to order and shipped directly from the roasters themselves.

 

Where is my coffee?

All our coffees are roasted to order and shipped every Tuesday, from there they take about 2-3 days to be delivered which gives the coffee time to rest – just the right amount so that it is at its absolute best the day it arrives at your door.

We will keep you up to date by sending you an email to confirm your order has been placed and another email so you know it has been shipped.

If you have not received your delivery by Saturday then please drop us an email so we can take a look into it for you. Email us on: support@BeansCoffeeClub.com