FAQs

Most popular FAQs

Yes of course you can. We understand that sometimes you are going to be away or that you already have enough coffee so you need to pause for a week or two. Simply send an email to support@beanscoffeeclub.com and we’ll take care of it.

Yes ….absolutely. Simply drop us an email and let us know what schedule you would like and we’ll take care of it. You can contact us Monday to Friday from 9 am to 5 pm via email on: support@beanscoffeeclub.com

You will be billed on the day you have subscribed and then either every 7 or 14 days if you chose weekly or fortnightly deliveries, or on the same day each month if you chose monthly.
Please note: although your order will be sent to a roaster on the same day of the week or month, it may ship at different times. This is because all roasters have their own roasting schedules, and most do not roast over the weekend. In all cases, however, roasters will process your order on the next roasting day and ship your coffee within 24 hours of roasting. From there, most coffee takes about 2-3 days to be delivered which gives the coffee time to rest – just the right amount so that it is at its absolute best the day it arrives at your door.

Unfortunately, we are not currently able to create bespoke subscriptions like this. We are working hard to bring this feature to our customers in the future.

We have close to 150 coffees at around 50 different price points. To try and keep things simple and to provide a consistent experience we have separated the coffee into 2 different pricing tiers.

Standard tier: @ £7.99 which will typically have a lot of the blends and the more common single origin coffees.
Deluxe tier: @ £9.99 will still have some the amazing blends but also some of the rarer and more complex single origins.

The different pricing structure gives an entry point for customers who are new to speciality coffee or who prefer the fuller bodied coffees while also provided a pricing tier for those looking to explore the more delicate flavoured or slightly rarer coffees.

Roasters often change their offerings based on what coffee is available at the time. Due to this it is possible that a coffee displayed to you during the checkout process is not available when it come to the time to ship. If a coffee becomes no longer available we substitute it for a similar, and just as amazing coffee which matches your taste profile.

Our personalised coffee subscription matches you to coffee that we think you’ll love but due to the huge variations in coffee flavours we can’t guarantee you will love them. We believe that exploring different coffees is fun and you will of course like some more than others.
If you believe you have received a bad or unacceptable bag of coffee, don’t hesitate to contact us – Monday to Friday from 9 am to 5 pm via email on: support@beanscoffeeclub.com

We currently only ship within the UK, this is to ensure that all coffee reaches our customers in the freshest and best condition.

Shipping costs £1.99 per bag of coffee

If you are ordering multiple bags of coffee from the store, rather than by subscription, then you will be charged shipping depending on whether you are purchasing from different roasters – If you order multiple bags from the same roaster they can be placed in the same box and only one shipping charge will be charged. If you order from multiple roasters then multiple boxes will be sent so you will be charged multiple shipping charges. This is because all coffee is roasted to order and shipped directly from the roasters themselves.
Please note that all roasters have their own roasting schedules, and most do not roast over the weekend. In all cases, however, roasters will ship your coffee within 24 hours of roasting. From there, most coffee takes about 2 days to be delivered which gives the coffee time to rest – just the right amount so that it is at its absolute best the day it arrives at your door.

Coffee deliveries can take up to 5 days to arrive – this is because our coffee is roasted to order and coffee roasters don’t traditionally roast every day of the week, and they don’t roast on weekends. Your coffee will be roasted on the roasters next roasting day which is displayed on their roaster page, we ship on a 48-hour service to give the coffee time to ‘de-gas’ ensuring it reaches you at it is absolute optimum. More about de-gassing can be found on our blog pages.

Account and Settings

Yes of course you can. We understand that sometimes you are going to be away or that you already have enough coffee so you need to pause for a week or two. Simply send an email to support@beanscoffeeclub.com and we’ll take care of it.

Simply drop us an email and we’ll take care of it for you, you can contact us any time via email on: support@beanscoffeeclub.com

Billing

You will be billed on the day you have subscribed and then either every 7 or 14 days if you chose weekly or fortnightly deliveries, or on the same day each month if you chose monthly.
Please note: although your order will be sent to a roaster on the same day of the week or month, it may ship at different times. This is because all roasters have their own roasting schedules, and most do not roast over the weekend. In all cases, however, roasters will process your order on the next roasting day and ship your coffee within 24 hours of roasting. From there, most coffee takes about 2-3 days to be delivered which gives the coffee time to rest – just the right amount so that it is at its absolute best the day it arrives at your door.

Category: Billing

You will be billed on the day you have subscribed and then either every 7 or 14 days if you chose weekly or fortnightly deliveries, or on the same day each month if you chose monthly.
Please note: although your order will be sent to a roaster on the same day of the week or month, it may ship at different times. This is because all roasters have their own roasting schedules, and most do not roast over the weekend. In all cases, however, roasters will process your order on the next roasting day and ship your coffee within 24 hours of roasting. From there, most coffee takes about 2-3 days to be delivered which gives the coffee time to rest – just the right amount so that it is at its absolute best the day it arrives at your door.

If you are ordering multiple bags of coffee from the store, rather than by subscription, then you will be charged shipping depending on whether you are purchasing from different roasters – If you order multiple bags from the same roaster they can be placed in the same box and only one shipping charge will be applied. If you order from multiple roasters then multiple boxes will be sent so multiple shipping charges will apply. This is because all coffee is roasted to order and shipped directly from the roasters themselves.
Please note that all roasters have their own roasting schedules, and most do not roast over the weekend. In all cases, however, roasters will ship your coffee within 24 hours of roasting. From there, most coffee takes about 2-3 days to be delivered which gives the coffee time to rest – just the right amount so that it is at its absolute best the day it arrives at your door.

Category: Billing

We accept most credit and debit cards, including Visa, Visa Debit, Mastercard and American Express. We also accept payment via Paypal.
 You may add a new credit or debit card to your account at any time via ‘Manage my payment’ within your account.

Category: Billing

General

All our coffees are roasted to order and shipped directly so we are unable to cancel any orders that have already been roasted.
If you have recently placed an order and need assistance then please contact our customer support team – Monday to Friday from 9 am to 5 pm via email on: support@beanscoffeeclub.com

Category: General

Our personalised coffee subscription matches you to coffee that we think you’ll love but due to the huge variations in coffee flavours we can’t guarantee you will love them. We believe that exploring different coffees is fun and you will of course like some more than others.
 If you believe you have received a bad or unacceptable bag of coffee, don’t hesitate to contact us – Monday to Friday from 9 am to 5 pm via email on: support@beanscoffeeclub.com

Category: General

If you have any issues with your coffee, such as a damaged product, incorrect item, or missing items then please contact our support team: Monday to Friday from 9 am to 5 pm via email on: support@beanscoffeeclub.com

Category: General

To ensure that your coffee reaches you in the best possible condition we only roast it after you’ve ordered it. When taking out a subscription we manage this ordering processes so the coffee is ordered and roasted as often as you would like (weekly, fortnightly, monthly).
No one is ever sent old coffee or coffee which has been sat around.
Some other subscriptions advertise their coffee as ‘Freshly roasted’ but this can be up to a month old!!!
Please note that all roasters have their own roasting schedules, and most do not roast over the weekend. In all cases, however, roasters will ship your coffee within 24 hours of roasting. From there, most coffee takes about 2-3 days to be delivered which gives the coffee time to rest – just the right amount so that it is at its absolute best the day it arrives at your door.

Category: General

Unfortunately, we are not currently able to create bespoke subscriptions like this. We are working hard to bring this feature to our customers in the future.

We have close to 150 coffees at around 50 different price points. To try and keep things simple and to provide a consistent experience we have separated the coffee into 2 different pricing tiers.

Standard tier: @ £7.99 which will typically have a lot of the blends and the more common single origin coffees.
Deluxe tier: @ £9.99 will still have some the amazing blends but also some of the rarer and more complex single origins.

The different pricing structure gives an entry point for customers who are new to speciality coffee or who prefer the fuller bodied coffees while also provided a pricing tier for those looking to explore the more delicate flavoured or slightly rarer coffees.

Roasters often change their offerings based on what coffee is available at the time. Due to this it is possible that a coffee displayed to you during the checkout process is not available when it come to the time to ship. If a coffee becomes no longer available we substitute it for a similar, and just as amazing coffee which matches your taste profile.

Our personalised coffee subscription matches you to coffee that we think you’ll love but due to the huge variations in coffee flavours we can’t guarantee you will love them. We believe that exploring different coffees is fun and you will of course like some more than others.
If you believe you have received a bad or unacceptable bag of coffee, don’t hesitate to contact us – Monday to Friday from 9 am to 5 pm via email on: support@beanscoffeeclub.com

Giving a Gift

The gift subscriptions are valid for 12 months

Category: Giving a Gift

Not at the moment – it will be a selection of the best of the best rather than being personalised.

Category: Giving a Gift

If you would like to purchase a gift for someone you know who loves coffee then simply select which package you would like to purchase and we’ll do the rest. The recipient will receive an email informing them of their gift and they will get to login and select whether they would like whole or ground beans. We will send them a selection of the finest coffees to enjoy.

Category: Giving a Gift

Shipping

Coffee doesn’t always ship on the day your order is placed – so you may see a charge for your coffee and wonder why you haven’t received your coffee yet.
This is because all roasters have their own roasting schedules, and most do not roast over the weekend. In all cases, however, roasters will ship your coffee within 24 hours of roasting. From there, most coffee takes about 2-3 days to be delivered which gives the coffee time to rest – just the right amount so that it is at its absolute best the day it arrives at your door.
Example – you may by on a weekly coffee schedule and last weeks coffee was ordered on a Tuesday, shipped the same day as the roaster was roasting that day so it arrived on Thursday. This week’s order will be placed on Tuesday but not be roasted until Thursday due to the roasting schedule, you might not get this coffee until Monday the following week.
To try and keep you up to date we will send you an email to confirm your order has been placed and another email so you know it has been shipped.

Category: Shipping

Simply drop us an email and we’ll take care of it for you, you can contact us any time via email on: support@beanscoffeeclub.com

We currently only ship within the UK, this is to ensure that all coffee reaches our customers in the freshest and best condition.

Shipping costs £1.99 per bag of coffee

If you are ordering multiple bags of coffee from the store, rather than by subscription, then you will be charged shipping depending on whether you are purchasing from different roasters – If you order multiple bags from the same roaster they can be placed in the same box and only one shipping charge will be charged. If you order from multiple roasters then multiple boxes will be sent so you will be charged multiple shipping charges. This is because all coffee is roasted to order and shipped directly from the roasters themselves.
Please note that all roasters have their own roasting schedules, and most do not roast over the weekend. In all cases, however, roasters will ship your coffee within 24 hours of roasting. From there, most coffee takes about 2 days to be delivered which gives the coffee time to rest – just the right amount so that it is at its absolute best the day it arrives at your door.

Coffee deliveries can take up to 5 days to arrive – this is because our coffee is roasted to order and coffee roasters don’t traditionally roast every day of the week, and they don’t roast on weekends. Your coffee will be roasted on the roasters next roasting day which is displayed on their roaster page, we ship on a 48-hour service to give the coffee time to ‘de-gas’ ensuring it reaches you at it is absolute optimum. More about de-gassing can be found on our blog pages.

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If you still have any questions, please email us on

support@beanscoffeeclub.com or call 020 8895 6460​