FAQs

Most popular FAQs

Yes of course you can. We understand that sometimes you are going to be away or that you already have enough coffee so you need to pause for a week or two. Simply send an email to support@beanscoffeeclub.com and we’ll take care of it.

Yes ….absolutely. Simply drop us an email and let us know what schedule you would like and we’ll take care of it. You can contact us Monday to Friday from 9 am to 5 pm via email on: support@beanscoffeeclub.com

You will be billed on the day you have subscribed and your account will then renew on a Monday – either every week, fortnight or month – depending on the delivery schedule you selected.

Unfortunately, we are not currently able to create bespoke subscriptions like this. We are working hard to bring this feature to our customers in the future.

We have over 100 coffees at around 50 different price points. To try and keep things simple and to provide a consistent experience we have separated the coffee into 2 different pricing tiers.

Standard tier: @ £7.99 which will typically have a lot of the blends and the more common single origin coffees.
Exclusive tier: @ £10.99 will still have some the amazing blends but also some of the rarer and more complex single origins.

The different pricing structure gives an entry point for customers who are new to speciality coffee or who prefer the fuller bodied coffees while also provided a pricing tier for those looking to explore the more delicate flavoured or slightly rarer coffees.

Roasters often change their offerings based on what coffee is available at the time. Due to this it is possible that a coffee displayed to you during the checkout process is not available when it come to the time to ship. If a coffee becomes no longer available we substitute it for a similar, and just as amazing coffee which matches your taste profile.

Our personalised coffee subscription matches you to coffee that we think you’ll love but due to the huge variations in coffee flavours we can?t guarantee you will love them. We believe that exploring different coffees is fun and you will of course like some more than others.

If you believe you have received a bad or unacceptable bag of coffee, don’t hesitate to contact us – Monday to Friday from 9 am to 5 pm via email on: support@beanscoffeeclub.com

We currently only ship within the UK, this is to ensure that all coffee reaches our customers in the freshest and best condition.

First of all – all our shipping is free of charge for our subscriptions. Shipping for single purchase orders is charged at £1.99

In terms of single purchase shipping charges – If you order multiple bags from the same roaster they can be placed in the same box and only one shipping charge will be charged. If you order from multiple roasters then multiple boxes will be sent so you will be charged multiple shipping charges. This is because all coffee is roasted to order and shipped directly from the roasters themselves.

 

All our coffees are roasted to order and shipped every Tuesday, from there they take about 2-3 days to be delivered which gives the coffee time to rest – just the right amount so that it is at its absolute best the day it arrives at your door.

We will keep you up to date by sending you an email to confirm your order has been placed and another email so you know it has been shipped.

If you have not received your delivery by Saturday then please drop us an email so we can take a look into it for you. Email us on: support@BeansCoffeeClub.com

 

 

Account and Settings

Yes of course you can. We understand that sometimes you are going to be away or that you already have enough coffee so you need to pause for a week or two. Simply send an email to support@beanscoffeeclub.com and we’ll take care of it.

Simply drop us an email and we’ll take care of it for you, you can contact us any time via email on: support@beanscoffeeclub.com

Billing

You will be billed on the day you have subscribed and your account will then renew on a Monday – either every week, fortnight or month – depending on the delivery schedule you selected.

Category: Billing

You will be billed on the day you have subscribed and your account will then renew on a Monday – either every week, fortnight or month – depending on the delivery schedule you selected.

First of all – all our shipping is free of charge for our subscriptions. Shipping for single purchase orders is charged at £1.99

In terms of single purchase shipping charges – If you order multiple bags from the same roaster they can be placed in the same box and only one shipping charge will be charged. If you order from multiple roasters then multiple boxes will be sent so you will be charged multiple shipping charges. This is because all coffee is roasted to order and shipped directly from the roasters themselves.

 

Category: Billing

We accept most credit and debit cards, including Visa, Visa Debit, Mastercard and American Express. We also accept payment via Paypal.

You may add a new credit or debit card to your account at any time via ‘Manage my payment’ within your account.

Category: Billing

General

All our coffees are roasted to order and shipped directly so we are unable to cancel any orders that have already been roasted.
If you have recently placed an order and need assistance then please contact our customer support team – Monday to Friday from 9 am to 5 pm via email on: support@beanscoffeeclub.com

Category: General

Our personalised coffee subscription matches you to coffee that we think you’ll love but due to the huge variations in coffee flavours we can’t guarantee you will love them. We believe that exploring different coffees is fun and you will of course like some more than others.

If you believe you have received a bad or unacceptable bag of coffee, don’t hesitate to contact us – Monday to Friday from 9 am to 5 pm via email on: support@beanscoffeeclub.com

Category: General

If you have any issues with your coffee, such as a damaged product, incorrect item, or missing items then please contact our support team: Monday to Friday from 9 am to 5 pm via email on: support@beanscoffeeclub.com

Category: General

To ensure that your coffee reaches you in the best possible condition we only roast it after you’ve ordered it. When taking out a subscription we manage this ordering processes so the coffee is ordered and roasted as often as you would like (weekly, fortnightly, monthly).

No one is ever sent old coffee or coffee which has been sat around. Some other subscriptions advertise their coffee as ‘Freshly roasted’ but this can be up to a month old!!!

Please note that all our roasters process and ship your orders on Monday – from there it shipped on a 2nd class Royal Mail service. This means its delivered within 2-3 days, which gives the coffee time to rest – just the right amount so that it is at its absolute best the day it arrives at your door.

Category: General

Unfortunately, we are not currently able to create bespoke subscriptions like this. We are working hard to bring this feature to our customers in the future.

We have over 100 coffees at around 50 different price points. To try and keep things simple and to provide a consistent experience we have separated the coffee into 2 different pricing tiers.

Standard tier: @ £7.99 which will typically have a lot of the blends and the more common single origin coffees.
Exclusive tier: @ £10.99 will still have some the amazing blends but also some of the rarer and more complex single origins.

The different pricing structure gives an entry point for customers who are new to speciality coffee or who prefer the fuller bodied coffees while also provided a pricing tier for those looking to explore the more delicate flavoured or slightly rarer coffees.

Roasters often change their offerings based on what coffee is available at the time. Due to this it is possible that a coffee displayed to you during the checkout process is not available when it come to the time to ship. If a coffee becomes no longer available we substitute it for a similar, and just as amazing coffee which matches your taste profile.

Our personalised coffee subscription matches you to coffee that we think you’ll love but due to the huge variations in coffee flavours we can?t guarantee you will love them. We believe that exploring different coffees is fun and you will of course like some more than others.

If you believe you have received a bad or unacceptable bag of coffee, don’t hesitate to contact us – Monday to Friday from 9 am to 5 pm via email on: support@beanscoffeeclub.com

Giving a Gift

The gift subscriptions are valid for 12 months

Category: Giving a Gift

If you would like to purchase a gift for someone you know who loves coffee then simply select which gift package you would like to purchase. You will then be emailed a voucher which can be printed or emailed onto the lucky recipient.

The lucky person will then be able to create a fully personalised subscription matched to their tastes. Coffee will be sent direct to their door in letterbox friendly packaging.

Category: Giving a Gift

Shipping

All our coffees are roasted to order and shipped every Tuesday, from there they take about 2-3 days to be delivered which gives the coffee time to rest – just the right amount so that it is at its absolute best the day it arrives at your door.

We will keep you up to date by sending you an email to confirm your order has been placed and another email so you know it has been shipped.

If you have not received your delivery by Saturday then please drop us an email so we can take a look into it for you. Email us on: support@BeansCoffeeClub.com

 

 

Category: Shipping

Simply drop us an email and we’ll take care of it for you, you can contact us any time via email on: support@beanscoffeeclub.com

We currently only ship within the UK, this is to ensure that all coffee reaches our customers in the freshest and best condition.

First of all – all our shipping is free of charge for our subscriptions. Shipping for single purchase orders is charged at £1.99

In terms of single purchase shipping charges – If you order multiple bags from the same roaster they can be placed in the same box and only one shipping charge will be charged. If you order from multiple roasters then multiple boxes will be sent so you will be charged multiple shipping charges. This is because all coffee is roasted to order and shipped directly from the roasters themselves.

 

All our coffees are roasted to order and shipped every Tuesday, from there they take about 2-3 days to be delivered which gives the coffee time to rest – just the right amount so that it is at its absolute best the day it arrives at your door.

We will keep you up to date by sending you an email to confirm your order has been placed and another email so you know it has been shipped.

If you have not received your delivery by Saturday then please drop us an email so we can take a look into it for you. Email us on: support@BeansCoffeeClub.com

 

 

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If you still have any questions, please email us on

support@beanscoffeeclub.com or call 020 8895 6460