Most popular FAQs
You will be billed on the day you have subscribed and then either every 7 or 14 days if you chose weekly or fortnightly deliveries, or on the same day each month if you chose monthly.
Please note: although your order will be sent to a roaster on the same day of the week or month, it may ship at different times. This is because all roasters have their own roasting schedules, and most do not roast over the weekend. In all cases, however, roasters will process your order on the next roasting day and ship your coffee within 24 hours of roasting. From there, most coffee takes about 2-3 days to be delivered which gives the coffee time to rest – just the right amount so that it is at its absolute best the day it arrives at your door.
We have close to 150 coffees at around 50 different price points. To try and keep things simple and to provide a consistent experience we have separated the coffee into 2 different pricing tiers.
Standard tier: @ ?7.99 which will typically have a lot of the blends and the more common single origin coffees.
Deluxe tier: @ ?9.99 will still have some the amazing blends but also some of the rarer and more complex single origins.
The different pricing structure gives an entry point for customers who are new to speciality coffee or who prefer the fuller bodied coffees while also provided a pricing tier for those looking to explore the more delicate flavoured or slightly rarer coffees.
Roasters often change their offerings based on what coffee is available at the time. Due to this it is possible that a coffee displayed to you during the checkout process is not available when it come to the time to ship. If a coffee becomes no longer available we substitute it for a similar, and just as amazing coffee which matches your taste profile.
Our personalised coffee subscription matches you to coffee that we think you?ll love but due to the huge variations in coffee flavours we can?t guarantee you will love them. We believe that exploring different coffees is fun and you will of course like some more than others.
If you believe you have received a bad or unacceptable bag of coffee, don’t hesitate to contact us – Monday to Friday from 9 am to 5 pm via email on: email@example.com
Shipping costs ?1.99 per bag of coffee
If you are ordering multiple bags of coffee from the store, rather than by subscription, then you will be charged shipping depending on whether you are purchasing from different roasters – If you order multiple bags from the same roaster they can be placed in the same box and only one shipping charge will be charged. If you order from multiple roasters then multiple boxes will be sent so you will be charged multiple shipping charges. This is because all coffee is roasted to order and shipped directly from the roasters themselves.
Please note that all roasters have their own roasting schedules, and most do not roast over the weekend. In all cases, however, roasters will ship your coffee within 24 hours of roasting. From there, most coffee takes about 2 days to be delivered which gives the coffee time to rest – just the right amount so that it is at its absolute best the day it arrives at your door.
Coffee deliveries can take up to 5 days to arrive ? this is because our coffee is roasted to order and coffee roasters don?t traditionally roast every day of the week, and they don?t roast on weekends. Your coffee will be roasted on the roasters next roasting day which is displayed on their roaster page, we ship on a 48-hour service to give the coffee time to ?de-gas? ensuring it reaches you at it is absolute optimum. More about de-gassing can be found on our blog pages.
If you still have any questions, please email us on
firstname.lastname@example.org or call 020 8895 6460?