FAQs

General

All our coffees are roasted to order and shipped directly so we are unable to cancel any orders that have already been roasted. If you have recently placed an order and need assistance then please contact our customer support team – Monday to Friday from 9 am to 5 pm via email on: support@beanscoffeeclub.com
Category: General

Our personalised coffee subscription matches you to coffee that we think you’ll love but due to the huge variations in coffee flavours we can’t guarantee you will love them. We believe that exploring different coffees is fun and you will of course like some more than others.
 If you believe you have received a bad or unacceptable bag of coffee, don’t hesitate to contact us – Monday to Friday from 9 am to 5 pm via email on: support@beanscoffeeclub.com

Category: General

If you have any issues with your coffee, such as a damaged product, incorrect item, or missing items then please contact our support team: Monday to Friday from 9 am to 5 pm via email on: support@beanscoffeeclub.com

Category: General

To ensure that your coffee reaches you in the best possible condition we only roast it after you’ve ordered it. When taking out a subscription we manage this ordering processes so the coffee is ordered and roasted as often as you would like (weekly, fortnightly, monthly).
No one is ever sent old coffee or coffee which has been sat around.
Some other subscriptions advertise their coffee as ‘Freshly roasted’ but this can be up to a month old!!!
Please note that all roasters have their own roasting schedules, and most do not roast over the weekend. In all cases, however, roasters will ship your coffee within 24 hours of roasting. From there, most coffee takes about 2-3 days to be delivered which gives the coffee time to rest – just the right amount so that it is at its absolute best the day it arrives at your door.

Category: General

Unfortunately, we are not currently able to create bespoke subscriptions like this. We are working hard to bring this feature to our customers in the future.

We have close to 150 coffees at around 50 different price points. To try and keep things simple and to provide a consistent experience we have separated the coffee into 2 different pricing tiers.

Standard tier: @ £7.99 which will typically have a lot of the blends and the more common single origin coffees.
Deluxe tier: @ £9.99 will still have some the amazing blends but also some of the rarer and more complex single origins.

The different pricing structure gives an entry point for customers who are new to speciality coffee or who prefer the fuller bodied coffees while also provided a pricing tier for those looking to explore the more delicate flavoured or slightly rarer coffees.

Roasters often change their offerings based on what coffee is available at the time. Due to this it is possible that a coffee displayed to you during the checkout process is not available when it come to the time to ship. If a coffee becomes no longer available we substitute it for a similar, and just as amazing coffee which matches your taste profile.

Our personalised coffee subscription matches you to coffee that we think you’ll love but due to the huge variations in coffee flavours we can’t guarantee you will love them. We believe that exploring different coffees is fun and you will of course like some more than others.
If you believe you have received a bad or unacceptable bag of coffee, don’t hesitate to contact us – Monday to Friday from 9 am to 5 pm via email on: support@beanscoffeeclub.com

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If you still have any questions, please email us on

support@beanscoffeeclub.com or call 020 8895 6460​